Refund & Cancellation Policy

Seven-day trial

The seven-day trial does not require a payment card. You are not charged unless you choose a paid plan and authorize payment through Stripe.

Cancel online

Cancel at any time through Settings → Manage billing, which opens Stripe's billing portal. You do not need to call or email us. Unless the billing portal says otherwise, cancellation takes effect at the end of the current paid period and stops the next renewal. You keep paid access through that period.

Refunds

If Emberel is not right for you, email [email protected] within 14 days after a charge and request a refund. Include the email address on the account and the charge date. We may deny duplicate, abusive, fraudulent, or legally ineligible requests. Nothing in this policy limits a refund right provided by law.

Plan changes and billing issues

When you change plans, the billing flow will show the effective date and any charge, credit, or proration before you confirm it. If a payment fails, subscription access may be limited or ended according to the billing status, but your account content is not automatically deleted because of a failed payment.

Account deletion is separate

Canceling a subscription does not delete your Emberel account or content. You may export or delete the account separately from Settings. Account deletion is irreversible.

Contact

Sounds & Sirens LLC
Mount Vernon, NY 10552, United States
[email protected]